GreenBeans AUstralia

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Current time in New Zealand is:

We pride ourselves on super speedy dispatch, and aim to ship the same day we receive payment, Monday - Friday. We do dispatch throughout the day so paying with paypal, or credit card via paypal prior to our cut off times, should see your order shipped the same day.

You can log into Your Account at any time to view the status of your order.
a- Orders are initially "Pending" when you place it,
b- they are updated to "Processing" upon receipt of payment,
c- they are then updated to "Processing - Printed" when we print out the paperwork to pick and subsequently ship your order,
d- and finally updated to "Complete" once they've been shipped and we have gone in and updated any tracking information that may be available.

Memphis, TN Dispatched Orders

From July 2015 we will have bulk 25 yard whole rolls of our PUL to ship from our Memphis distribution warehouse within the 48 states of the USA. These will ship out daily via a ground service that will take 1-4 days USA wide.

New Zealand Dispatched Orders

The bulk of orders are dispatched from our New Zealand warehouse to the USA. You need to look at NZ time as to when your order will be dispatched. All New Zealand orders are dispatched between 8:30am-11:30am, Monday-Friday. After 11:30am, orders will be dispatched the next dispatching day.

Australia Dispatched Orders

While the majority of our orders will ship from New Zealand, we may elect to ship the odd order from our sister company and warehouse in Brisbane, Australia. Our Australian warehouse is 2-3 hours behind New Zealand, and dispatches orders as late as 1:30pm, so is possible to dispatch ex AU as late as 4:30 NZST. The majority of our customer service staff work in our Brisbane warehouse.

Postal System

Postal system orders are dispatched with the standard government postal system, and are delivered by USPS. It is a 6-10 day service, with 10-12 days being a more accurate and normal average of time it takes for delivery.

TNT Couriers

TNT Couriers are our express option, with a 2-5 day service option to the USA, and orders are delivered 90% of the time on time. You will find if you want a speedy delivery, choosing TNT is the option for you. Orders that are over around 6kg become cheaper to Ship with TNT as TNT are geared towards the bigger orders.

Post Charges/Freight Rebates

Our shopping cart calculates your shipping charge based on the weight and size (volumetrics) of your order. You can go into "MY CART" at any time and see the estimated shipping cost using any of the shipping options available - and play with adding and removing items to maximize on the shipping costs. You will notice that shipping will get CHEAPER each time you add MORE product to your cart with our Freight Rebate offer. It is possible to get free shipping with orders of PUL & Snaps over 10kg worth with TNT rates combined with the freight rebate.

Packaging

All our orders are dispatched in cardboard cartons. The majority of these cartons are re-used from us having pre-cut fabrics stored in them. We've found dispatching fabric in cartons to be the most effective way of guaranteeing our products arrive to you in perfect condition, 100% of the time.
If there is empty space in a carton - we may pack out the space. This is to prevent the cartons being crushed if they are loaded on the bottom of a load in the truck. We re-use packing material whenever possible for this so it is usually either what the rolls of fabric are shipped to us in, or shredded waste paper. This is not our attempt to off load our rubbish on you, this is our way of reusing materials we would otherwise discard and would have to use new materials to pack out your order.

Faulty, Defect, or Miss-Shipped Items

If you have received the wrong product or faulty goods, contact us via email, within 5 days of receipt of your order. We will work with you to remedy the situation as quickly as possible.

Exchanges

Currently we do not offer exchanges for any product in the USA as the cost to do so would be prohibitive.